In Europe and Spain there are data protection regulations designed to protect your personal information that our entity is required to comply with.
For this reason, it is very important for us that you fully understand what we are going to do with the personal data that we request from you.
This way, we will be transparent and give you control over your data, with simple language and clear options that will allow you to decide what we will do with your personal information.
Please, if after reading this information you have any questions, do not hesitate to ask us.
Thank you very much for your cooperation.
We are at your disposal, do not hesitate to contact us.
In general, your personal data will be used to interact with you and provide you with our services.
They may also be used for other activities, such as sending you advertising or promoting our activities.
Your personal data is necessary to be able to interact with you and to be able to provide you with our services. In this regard, we will provide you with a series of boxes that will allow you to decide clearly and easily about the use of your personal information.
In general, only the duly authorized personnel of our entity will be able to have knowledge of the information that we request from you.
Likewise , those entities that need to have access to your personal information so that we can provide you with our services may have access to your personal information. For example, our bank will have access to your data if payment for our services is made by card or bank transfer.
Likewise, public or private entities to which we are required to provide your personal data in order to comply with a law will have access to your information. To give you an example, the Tax Law requires us to provide the Tax Agency with certain information on economic transactions that exceed a certain amount.
In the event that, apart from the cases mentioned above, we need to disclose your personal information to other entities, we will request your permission in advance through clear options that will allow you to decide in this regard.
We will protect your data with effective security measures based on the risks involved in the use of your information.
To this end, our entity has approved a Data Protection Policy and carries out annual controls and audits to verify that your personal data is secure at all times.
There are countries in the world that are safe for your data and others that are not so safe. For example, the European Union is a safe environment for your data. Our policy is not to send your personal information to any country that is not safe from a data protection perspective.
In the event that, in order to provide you with the service, it is essential to send your data to a country that is not as safe as Spain, we will always request your permission beforehand and apply effective security measures to reduce the risks of sending your personal information to another country.
We will retain your data for the duration of our relationship and as long as we are required by law. Once the applicable legal deadlines have expired, we will delete it in a secure and environmentally friendly manner.
You can contact us at any time to find out what information we have about you, to rectify it if it is incorrect and to delete it once our relationship has ended, if this is legally possible.
You also have the right to request that your information be transferred to another entity. This right is called “portability” and can be useful in certain situations.
To request any of these rights, you must make a written request to our address, along with a photocopy of your ID, so that we can identify you.
At our offices we have specific forms to request these rights and we offer you our help in completing them.
To learn more about your data protection rights, you can consult the website of the Spanish Data Protection Agency ( www.agpd.es ).
You may withdraw your consent if you change your mind about the use of your data at any time.
For example, if you were once interested in receiving advertising for our products or services, but no longer wish to receive any more advertising, you can let us know by filling out the form to object to processing available at our company’s offices.
If you believe that your rights have been ignored by our entity, you can file a claim with the Spanish Data Protection Agency, through any of the following means:
Spanish Data Protection Agency
C/ Jorge Juan No. 6, 28001, Madrid
Tel. 901 100 099 / Tel. 912 663 517
Filing a complaint with the Spanish Data Protection Agency does not entail any costs and the assistance of a lawyer or solicitor is not necessary.
Our policy is not to create profiles about the users of our services.
However, there may be situations where, for service delivery, marketing or other purposes, we need to create information profiles about you. An example might be using your purchase or service history to offer you products or services. adapted to your tastes or needs.
In such case, we will apply effective security measures to protect your information at all times from unauthorized persons who intend to use it for their own benefit.
Our policy is not to use your data for purposes other than those we have explained to you. If, however, we need to use your data for different activities, we will always ask for your permission beforehand through clear options that will allow you to decide on the matter.